Shipping

The products you order will be delivered directly to your address by BRT or GLS express courier, leading transport companies known for their speed and reliability.

“BRT and GLS” offer a shipment tracking service that you can check below:

TRACK SHIPMENT GLS
TRACK SHIPMENT BRT

What happens if a delivery is attempted while I am not at home?

Please note! During August, deliveries may be subject to slight delays.

As regards delivery times, these also depend on the payment method selected:

• With payment by Satispay, PayPal, credit card or PostePay card, the ordered goods will be dispatched immediately and will arrive at their destination within 1-2 working days.

• With payment by cash on delivery, the ordered goods will be dispatched immediately and will arrive at their destination within 1-2 working days.

• With payment by advance bank transfer, the ordered goods will be dispatched within 2-3 working days (the time required to verify receipt of payment through our bank) and will arrive at their destination within 4-5 working days.

• For shipments to Sicily, Sardinia and Calabria, the Smaller Islands, Venice and Livigno, the goods will arrive at their destination within 1 working week from the shipping date.

We undertake to hand the product over to the carrier as quickly as possible. Shipping costs are borne by you. The stated delivery times indicate the period we normally expect to be required for delivery of the products. We will do our best to ensure that you receive the products within that period.
We also remind you that each delivery procedure carried out within 48 (forty-eight) hours may include 2 (two) attempts by the courier to contact the customer by telephone (not mandatory), as well as leaving a written notice (not mandatory) at the customer's address. After these attempts, for MONTARULI Service the shipping and delivery operation shall be considered completed for all purposes and the contract fulfilled. Therefore, if delivery of the agreed goods is impossible due to the customer's failure to fulfil their obligations, their absence, unjustified refusal to accept delivery communicated in any way to MONTARULI Service, or circumstances attributable to the customer and not to MONTARULI Service, MONTARULI Service will proceed to recover the amount of the order in accordance with the law. It is the customer's responsibility to be present, or to ensure that a person appointed by them is present, to collect and physically receive the parcel, and the customer remains obliged to pay the agreed amount. All goods are transported at our risk and, if the carrier causes any damage, the carrier will be held responsible for the consequences: in the event of damage, we ask you to accept the parcels subject to inspection. If a product is returned for reasons other than those mentioned above, shipping and packaging costs are borne by the purchaser. (See TERMS OF USE).