Terms of Use

Dear Customer, the following terms and conditions govern the mail-order and online sale of our products.

Companies and businesses requiring an invoice must register before making a purchase.

Guest checkout is recommended only for private customers who do not require an invoice.

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How are shipping costs calculated?

Shipping costs (for both Italy and International destinations) are calculated automatically during checkout, immediately after entering the delivery address.

⚠️ Important Note (Weight and Volume): The shipping rate calculation also takes into account the total size of the parcel. Any additional charges due to excess weight or large volume of the goods will be calculated and displayed directly during checkout before payment.

Cash on Delivery Payment

Would you like to pay cash upon delivery? We offer this option under the following conditions:

• Availability: Only for shipments to Italy.

• Service charge: € 6.80 (to be added to the standard shipping cost).

• ❌ Limitations: Cash on delivery is NOT available for delivery to or collection from a BRT Fermopoint (BRT Point).

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We reserve the right to apply these terms and any new rules will become effective from the moment they are published on our website and will apply to sales made from that time onwards. We therefore invite you to read them carefully every time you make a purchase from us.

1. OUR TERMS AND CONDITIONS OF SALE - ITALY AND INTERNATIONAL

Prices and offers displayed on the website are valid only for online purchases; therefore, purchases made directly at our premises will be charged according to the applicable retail price list.

There is no minimum order quantity. You may order even a single product.

Prices shown in the price list include VAT and exclude shipping costs.

1.2. Products already ordered may be changed by contacting the company by telephone or email within 30 minutes of receiving the order confirmation.

Online Shop available 24 hours a day, 365 days a year.
Orders received from Monday to Friday by 11:00 a.m. are processed on the same day.

1.3. Returns and refunds are not available for items ordered specifically at the direct request of the end customer.

The customer has the right to withdraw from the contract pursuant to Italian Legislative Decree No. 185 of 22 May 1999 and Legislative Decree No. 50 of 15 January 1992, by notifying the company by email at: ordini@mlservice.it within 1 hour of placing the order and before the goods leave our warehouse and/or before the courier begins delivery (see points 6 and 10 below).

Orders are subject to supplier approval.

Important notice regarding delivery of goods,

Please always accept the goods "subject to inspection" when they are delivered by the courier, even if there is no obvious external damage.

If the goods are not accepted subject to inspection, it will not be possible to initiate any investigation or claim concerning damage or irregularities discovered afterwards.

1.4. All additional costs shall be borne by the purchaser.

For orders paid in advance, the customer is not entitled to reimbursement of the amounts paid in advance if the goods are returned to our warehouse for any of the following reasons: the customer is absent when delivery is attempted, the customer refuses to accept the goods due to courier delays, packages are damaged or missing, or for any other reason connected with the sale and/or transport. Therefore, once the goods have been shipped, the customer undertakes under all circumstances to receive and accept the goods ordered and, only after delivery has taken place, may exercise the right of withdrawal in accordance with the terms and procedures provided by law.

For orders payable upon delivery, the customer is not entitled to compensation if the goods are returned to our warehouse for any of the following reasons: the customer is absent when delivery is attempted, the customer refuses to accept the goods due to courier delays, packages are damaged or missing, or for any other reason connected with the sale and transport. Therefore, once the goods have been shipped, the customer undertakes under all circumstances to collect the goods ordered and, only after delivery has taken place, may exercise the right of withdrawal in accordance with the terms and procedures provided by law. Otherwise, MONTARULI Service may request payment for the goods ordered and shipped, together with any additional costs to be calculated at that time, in accordance with the law.

1.5. MONTARULI Service will not accept returned goods without its express authorization. Any repackaging and return shipping costs shall be borne by the purchaser.

1.6. For international shipments, where applicable, the recipient is responsible for and must pay any customs charges and/or duties.

2. APPLICABLE LAW

All contracts concluded with us shall be deemed to have been entered into in Italy and shall be governed by Italian law. For any dispute, including disputes relating to negotiable instruments, the Court of Trani shall have jurisdiction, without prejudice to the right of MONTARULI Service to bring proceedings before the court having jurisdiction over the purchaser.

3. RIGHT OF WITHDRAWAL

Under Italian law (Decree-Law No. 185 of 22 May 1999, Article 5, and Legislative Decree No. 50 of 15 January 1992 concerning contracts negotiated away from business premises), you have the right to withdraw from the contract without penalty and without giving any reason within 14 days from the date of receipt for products that include a "manufacturer's warranty" inside the appliance itself. However, withdrawal is not permitted for "Original Spare Parts" such as electrical and electronic components, including for example batteries, switches and selectors of any kind, electric locks, generators, heating elements, boards, electronic modules, probes, relays, PTC sensors, solenoid valves, coils, timers, motors, magnetrons, thermostats, thermal fuses, capacitors, pumps, pressure switches, etc., where they have been fitted or installed due to incorrect diagnosis and/or appliance malfunction and can no longer be sold as new, or for sealed products that have been opened by the consumer (see Article 5, paragraph 3 of Decree-Law No. 185 of 22 May 1999).
Withdrawal must be communicated by email or by registered letter with acknowledgement of receipt, which must be sent to our registered office within 14 days from delivery of the products. Within the same period, the products must be returned intact and in their original packaging. Return shipping is at your expense and under your responsibility. As soon as we receive the products, we will refund the amounts paid or send replacement goods. The shipment must be addressed directly to the MONTARULI Service premises.
In the event of withdrawal, we kindly ask you to let us know the reasons for your dissatisfaction, as this will help us improve. If the right of withdrawal is exercised in accordance with the procedures described above, we will refund the amount paid as soon as possible and in any event within the period required by law.

4. PAYMENT AND DELIVERY TERMS

You may choose from the available payment and delivery methods (advance bank transfer, PayPal, cash on delivery). We aim to offer as many options as possible, but payment and delivery methods other than those listed are not permitted. The terms shown are valid throughout Italy. Products are sold at the prices shown on the website.
Payments must be made in a single instalment for the full amount/value of the purchase. We undertake to hand the product over to the carrier as quickly as possible. Shipping costs are borne by you. The indicated delivery times represent the period we normally expect to be required for delivery of the products. We will do our best to ensure that the products are delivered within that period, but we cannot be held liable for any damage resulting from delays during transport.
We also remind you that each delivery procedure carried out within 48 (forty-eight) hours may include 2 (two) attempts by the courier to contact the customer by telephone (not mandatory), as well as leaving a written notice (not mandatory) at the customer's address. After these attempts, for MONTARULI Service the shipping and delivery operation shall be considered completed for all purposes and the contract fulfilled. Therefore, if delivery of the agreed goods is impossible due to the customer's failure to fulfil their obligations, their absence, unjustified refusal to accept delivery communicated in any way to MONTARULI Service, or circumstances attributable to the customer and not to MONTARULI Service, MONTARULI Service will proceed to recover the order amount in accordance with the law. It is the customer's responsibility to be present, or to ensure that a person appointed by them is present, to physically receive the parcel, and the customer remains obliged to pay the agreed amount (in accordance with the methods and terms established by MONTARULI Service and described on its e-shop), even after 2 (two) delivery attempts and any written notice, together with all costs and charges due both for storage at the courier's warehouse and for the subsequent return of the goods to our premises in Ruvo di Puglia (BA).

5. ORDER ACCEPTANCE

To place an order, you must be of legal age. Orders submitted to us will be binding on us only when you receive confirmation from us by email that the entire ordering process has been completed correctly, meaning that payment has been authorized and the products are available. Please print and keep our confirmation email. If you do not receive it, please contact us.

6. PRIVACY

Following the adoption of a European directive, at the end of 1996 Italy also approved Law No. 675/96, which protected the confidentiality of personal data and established rules for its collection and use. This Law was subsequently repealed by Legislative Decree No. 196 of 30 June 2003, which introduced the new Personal Data Protection Code. Legislative Decree No. 196/2003 provides, in particular, that data subjects must be informed in advance about how their personal data will be used and that personal data may only be processed with the data subject's express consent, except in the cases provided for by law. We fully support the principles underlying this legislation, in the belief that everyone has the right to full respect for their private life. We have always treated our customers' data with the greatest care, following precise and rigorous rules, and we welcome the fact that much of our operating approach has been codified by law and extended to everyone. In accordance, in particular, with Article 13, we therefore inform you that our customers' personal data are stored in specific records in order to enable us to provide them with our products, price lists and publications issued periodically. Data are processed using automated and manual tools and through methods designed to ensure maximum security and confidentiality. Protection is also ensured when technical channels are used, such as banking systems for secure credit card payment connections. The provision of data is optional, but without such data it will not be possible to process the order. Processing includes all operations provided for by the Decree. We also confirm that such data are not disclosed to third parties, nor disseminated or transferred abroad, and that the data controller is the website itself. We are therefore directly responsible for the use of the data, and you may exercise against us all rights provided for by the Legislative Decree, including the right to request confirmation as to whether your data exist, access to them, updating, integration or deletion. 

Therefore, Dear Customer, pursuant to Article 13 of Legislative Decree No. 196/03 concerning the protection of individuals and other parties with regard to the processing of personal data, we inform you that the personal data you provide will be processed in full compliance with the above-mentioned provisions and with the confidentiality obligations governing the activities of MONTARULI Service. Processing of personal data means their collection, recording, organization, storage, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, dissemination, deletion and distribution, or a combination of two or more of these operations. The data controller is MONTARULI Service in the person of its legal representative, Leonardo Montaruli. The data you provide will be processed exclusively for institutional purposes connected with or instrumental to our company's activities. Data processing will be carried out using suitable tools to ensure security and confidentiality and may also be performed using manual or automated systems designed to store, manage and transmit the data. The data will be stored at the premises of MONTARULI Service and may be communicated to the relevant supervisory authority. We also inform you that each data subject may exercise the rights referred to in Article 13 of Legislative Decree No. 196/03. In particular, you may request the deletion or modification of your personal data by sending a written request to MONTARULI Service srl.

Thank you for your attention. 

7. WARRANTY AND AFTER-SALES SERVICE

We guarantee that the products are free from defects. We guarantee the quality of the products until the expiry date indicated in the description or for the duration of the warranty expressly provided by the manufacturer.  MONTARULI Service shall not be held civilly or criminally liable for improper use of its products, delays in delivery of perishable goods, or the type of transport used to ensure the handling and preservation of product parcels up to their destination, including where such methods are used to provide a faster delivery service. However, if you discover a defect in the products or packaging, or if they have been damaged, you must notify us as soon as possible and in any event no later than 48 hours after physically receiving the goods, using the following procedure:
when receiving the goods, the customer must sign the courier's delivery note by writing "Accepted Subject to Inspection" and send a "letter of complaint to MONTARULI Service" by registered post with acknowledgement of receipt, by fax or by email, stating the reasons for the complaint.

8. LIABILITY

We accept no responsibility for any errors or omissions contained on this website and reserve the right to make changes to it. We disclaim all warranties regarding the information provided on this website and accept no responsibility for any damage arising from the use of the information contained on the website.